Parts & Service Coordinator
Full Time
Job Overview – Parts & Service Coordinator
The Parts& Service Coordinator is responsible for assisting both customers and internal teams with parts, supplies, and service paperwork.
Key Responsibilities
- Serve as the primary point of contact for service customers, assisting walk-in and phone customers with scheduling, service inquiries, estimates, and invoicing
- Open, update, and close service work orders, ensuring accuracy of customer, equipment, labor, and parts information
- Prepare and communicate service quotes and estimates, obtain approvals, and keep customers informed of repair status and findings
- Coordinate closely with the Shop Lead regarding incoming work, technician scheduling, job progress, and priorities
- Assist the service department with parts identification, requests, and ordering to support efficient repair turnaround
- File and track all warranty claims, ensuring compliance with manufacturer requirements and proper documentation
- Complete service billing and payment processing, including final invoicing and customer follow-up
- Support the parts department by assisting walk-in and call-in parts customers, processing orders, and providing product support
- Assist with ordering, receiving, stocking, and returning inventory, ensuring accurate records and proper organization
- Maintain organized and accurate service and parts paperwork, including work orders, invoices, warranty documents, and customer communications
- Communicate professionally with customers, technicians, and management to ensure a positive customer experience and smooth internal operations
Qualifications & Requirements:
- A high school diploma or equivalent is required; a college degree is preferred.
- Previous experience in parts sales is desirable but not required.
- Computer proficiency is required to manage inventory and process orders.
- Must be a team player with a focus on providing excellent customer service.
- Strong interpersonal skills for interacting with customers in person and over the phone.
Physical Demands:
The physical requirements for this position include standing for extended periods (over 75% of the time), walking, sitting, bending, and heavy lifting. Employees will also regularly carry, stoop, and lift parts or equipment.
Effective communication is required for both in-person and telephone interactions, and employees will need to use a computer as part of their daily tasks.
Ability to lift and carry items weighing between 15-50 lbs.
Work Environment:
This role involves working in both office and warehouse settings, with conditions varying based on the tasks being performed.
Other Duties:
This job description is intended to outline the main responsibilities of the position but is not exhaustive. Duties may change at the discretion of management without prior notice to the employee.
Equal Opportunity:
We are committed to creating a work environment where employees can thrive both personally and professionally. We are an Equal Opportunity Employer, including Veterans and Disabled individuals.
